Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. Forget clunky forms and generic questions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

ECXO

APRIL 10, 2024

Similarly, in customer experience, a customer can behave both as an individual “particle” and as part of a collective “wave” As individual “particles”, customers have unique, personal experiences with a business. This leads to stronger relationships and greater customer loyalty.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. simplifying the incorporation of feedback into existing workflows.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

JULY 12, 2019

For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights. According to Bain, repeat customers spend 67% more than new customers. By taking instant action on customer feedback, you can win the customer.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. This is the power of effective customer feedback.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Zendesk

FEBRUARY 29, 2024

Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support. Octopia (Support) is a game-changer for seamless marketplace communication and efficient order management.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 10, 2023

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. This will help you identify areas for improvement and work towards retaining your customers.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

CSAT.AI

APRIL 5, 2023

First Call Resolution (FCR) : This metric measures the percentage of customer inquiries or issues resolved during the first interaction with an agent. G-K Gamification: Use of gaming style methods to encourage or guide certain customer or agent behaviors.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Lumoa

JUNE 14, 2023

Here are some handy tips to help you get started: Respond To Negative Reviews and Feedback Too many businesses squander the treasure trove of information they get from negative customer reviews, consigning it to the dustbin of unheeded customer feedback. That’s a huge mistake.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SurveySensum

JANUARY 20, 2021

They are skilled in acquiring customers but they struggle a lot in retaining those customers. they aren’t listening to the customer feedback! To this, they said, ‘Customer feedback by taking surveys is just one part. We were already doing text and sentiment analysis for open-ended feedback.

VOC 52

VOC Sentiment Analysis B2C Social Media 52

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

CSAT.AI

MARCH 20, 2019

There are a myriad of challenges for customer service reps to provide great customer experience. Some companies have upped their customer service game and are killing it. That’s rough if you’re a customer service agent working for one of those ‘other companies’. Positive Customer Feedback.

Customer Experience 52

Customer Experience Sentiment Analysis B2C Gaming 52

SurveySensum

JUNE 19, 2023

And not only that, they’ll go on and spread the good word about your business, bringing in new customers and contributing to some serious growth. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

FEBRUARY 18, 2022

Frequently Asked Questions (FAQ) about survey data analysis. Sharing it with the right people, at the right time, on the right channel is another game. That’s why it is important to always have a proper data analysis plan after gathering feedback. Here’s an example of customer feedback being tagged. ?

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52