SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. simplifying the incorporation of feedback into existing workflows.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Zendesk

FEBRUARY 29, 2024

Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support. Octopia (Support) is a game-changer for seamless marketplace communication and efficient order management.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52

SurveySensum

JULY 12, 2019

For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights. According to Bain, repeat customers spend 67% more than new customers. By taking instant action on customer feedback, you can win the customer.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. It’s a time-consuming process, and often you miss important messages or suggestions from your customers.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

CSAT.AI

MARCH 20, 2019

There are a myriad of challenges for customer service reps to provide great customer experience. Some companies have upped their customer service game and are killing it. That’s rough if you’re a customer service agent working for one of those ‘other companies’. Positive Customer Feedback.

Customer Experience 52

Customer Experience Sentiment Analysis B2C Gaming 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. TL;DR Ditch boring surveys, embrace AI magic! It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. This is the power of effective customer feedback.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. Note: Churn as a loss can be applied to customers or agents.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

MARCH 10, 2023

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. This will help you identify areas for improvement and work towards retaining your customers.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!) AI can be a worthy partner.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98