SurveySensum

SEPTEMBER 14, 2023

Branching Questions (Skip Logic): Tailor your surveys based on user responses using skip logic, enhancing the relevance and engagement of your feedback forms. Unlimited Templates and Themes: Choose from an extensive library of templates and themes to customize surveys, ensuring they align with your brand and user preferences.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Lumoa

FEBRUARY 14, 2024

Provide valuable insight into customer journeys by mapping each customer interaction Eliminate the possibility of human error impacting a customer’s interaction with the company. Embrace Technology It might seem counterintuitive to champion technology as a game-changer for CX since having a human touch plays such a big part.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

JUNE 19, 2023

And not only that, they’ll go on and spread the good word about your business, bringing in new customers and contributing to some serious growth. So, in this blog post, we’re going to dive into five tips that can really help you improve customer satisfaction for your business. Trust me, these tips are game-changers.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

CSAT.AI

APRIL 5, 2023

First Call Resolution (FCR) : This metric measures the percentage of customer inquiries or issues resolved during the first interaction with an agent. G-K Gamification: Use of gaming style methods to encourage or guide certain customer or agent behaviors. Like most languages, the customer service dictionary is always changing.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1. Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

FEBRUARY 18, 2022

Frequently Asked Questions (FAQ) about survey data analysis. C reating a survey is the beginning. Sharing it with the right people, at the right time, on the right channel is another game. There are various text and sentiment analysis tools out there that can help you with it. But how do they work? ?

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback CX 52