ECXO

JUNE 11, 2024

Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient. Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction.

Sentiment Analysis 108

Sentiment Analysis AI Predictive Analytics Machine Learning 108

Win the Customer

AUGUST 8, 2023

Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback. Through NLP, the bot can recognize both positive and negative sentiments in customer messages. This enables businesses to respond swiftly to emerging trends and issues.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

CSAT.AI

FEBRUARY 22, 2023

Using AI support apps on Zendesk right now, that were created specifically for customer service, can provide great value and get you into the AI game. Sentiment Analysis Systems It’s important to know how your customers feel about their last interaction, about your product(s), and about your company. with customization options.

AI 85

AI Sentiment Analysis CX Predictive Analytics 85

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

JANUARY 25, 2024

Source: Zendesk Customer Experience Trends Report 2024 Predictive agent management tools are on the rise CX leaders often look for new ways to predict staffing needs and accelerate training now and in the future. With AI, you get innovative tools that make this less of a guessing game. Will AI replace call center agents?

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

MAY 2, 2024

These examples will showcase how closing the loop isn’t just good practice but a game-changer in the quest for customer loyalty and business success. Companies leverage chatbots, AI-powered sentiment analysis , and even predictive analytics to gather and respond to feedback instantly.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52