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Forecasting the Future: BPO Trends of 2024

Execs In The Know

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. From buying groceries, banking, healthcare to learning every essential-have moved to mobile App.