Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

SurveySensum

MAY 20, 2020

From buying groceries, banking, healthcare to learning every essential-have moved to mobile App. Use of omnichannel to listen and engage customers. Hospitals quickly implement new technology to better support their personnel, and banks processing small business loans in record time. Key Learnings.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Execs In The Know

MARCH 4, 2022

Having insight into not only the touchpoints through which customers engaged with your brand but also customer sentiment, behavior, and emotions is crucial for businesses to provide seamless, omnichannel customer experiences throughout the customer journey. Choose a customer journey analytics solution that learns over time.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. He is a GTACC Award winner and has been listed in the ICMI Top 50. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132