Lumoa

JUNE 4, 2018

Its machine learning powered service makes customer feedback actionable and allows companies to easily pick, in real time, the right improvement actions that have strongest impact on the customer experience.

Net Promoter Score 121

Net Promoter Score AI Customer Experience Machine Learning 121

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. When building machine learning , large generic training models aren’t always the best. Short on time? New Relic is a developer platform, and their users engage with them primarily in product.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Zendesk

JULY 27, 2021

As a customer base grows—and the number of tickets grows with it—implementing AI and machine learning can help the support team manage inquiries more efficiently. Healthcare. Healthcare may well have been the industry most affected by the global pandemic. Modern challenges require modern technology to solve effectively.

CX 52

CX Manufacturing Healthcare Entertainment 52

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132