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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He is a GTACC Award winner and has been listed in the ICMI Top 50. LinkedIn : [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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Chat Vs. Messaging: More Than Meets the Emoji

1 to 1

MAY 3, 2021

Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed essential services from groceries to healthcare. Chat serves an important purpose in the omnichannel ecosystem, but it’s not without its limits.

Mystery Shopping 26
Mystery Shopping Artificial Intelligence Healthcare Omnichannel 26
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