Hospitality NPS Voice of the Customer Voice of the Employee 
Confirmit
SEPTEMBER 27, 2017
The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60.
Confirmit
SEPTEMBER 27, 2017
The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Virgin Money turned customer feedback into 145 specific actions to improve the Customer Experience. Philadelphia Insurance reached a record NPS® score of 60.
Confirmit
JUNE 15, 2017
Success stories were very much the focus of the next presentation as Linette Myland of Siemens Corporation shared their approach to capturing the Voice of the Customer. They also talked about key Moment of Truth in the B2B customer relationship and the importance of identifying patterns of behaviors around those moments.
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