Tech Customer Success

Guest Post: Why You Should Rethink Your Customer Service Goals

Shep Hyken

DECEMBER 31, 2021

She shares 5 customer service strategies that improve customer retention. People may cut companies some slack if a product doesn’t quite work as expected, but only when the customer service experience makes up for these missteps. . What’s the main reason that customer service is so important? What is Customer Retention?

Customer Service

Customer Service Customer Acquisition Customer Retention B2C

15 Market research tools you should be using

Qualtrics

NOVEMBER 10, 2020

But let’s look at some other tools to help you create the best possible experience for your customers and employees. With clean, colorful design and infographics, and chock-full of statistics, educational quizzes and fascinating facts, Living Facts covers: Communities. Sentiment : Positive vs. negative mentions. That’s it.’.

Social Media

Social Media Non-Profits Education B2C

Tech Customer Success

Guest Post: Why You Should Rethink Your Customer Service Goals

15 Market research tools you should be using

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