Innovation Machine Learning Manufacturing Social Listening 
Sprinklr
OCTOBER 7, 2021
Competitive benchmarking is not a new concept; in fact, Xerox first began the practice in 1979 to analyze unit production costs in manufacturing operations. The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance. Paid strategy.
SurveySensum
SEPTEMBER 19, 2022
Do you know how GoPro, the action camera manufacturer manages to nail customer experience with each new product release? They listen to customers through their dedicated community and forums. This co-creation with customers has also made GoPro far advanced in product development and innovation. The end result?
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