Unleash Your Customer Service Team’s Full Potential with Virtual Agents
UJET
DECEMBER 10, 2020
Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests.
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