Innovation Outlook Text Analytics VOC 
DMG Consulting
JUNE 13, 2017
Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. Outlook for WFO Vendors. The WFO market exceeds $3.5
SurveySensum
NOVEMBER 23, 2023
You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. It has innovative branding and customization options.
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