10 Customer Experience for 2023 (and beyond)
Steven Van Belleghem
NOVEMBER 27, 2022
That goes for your customers, too. Yes, companies are facing hard times, but it is not up to your customers to care and forgive you for any suboptimal CX experience. A trend that really ties in with this top gun effect, is that the days that manipulation of customers was acceptable are coming to an end. Positivity with impact.
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