DMG Consulting

APRIL 14, 2023

Interaction Analytics: Listening in on the Omnichannel Customer Journey View this article on the publisher’s website. Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

CSAT.AI

APRIL 12, 2023

Omnichannel options, automation and self-service have made it possible for brands like yours to serve more customers in less time. Focusing on keeping CES low and CSAT high, you have an updated website, FAQ, omnichannel service, chatbot, even instructional videos. That’s good news for your budgets and your customers.

Customer Service 86

Customer Service Sentiment Analysis Omnichannel Legal 86

Fonolo

FEBRUARY 2, 2023

Using features like sentiment analysis, these tools can make suggestions in real time to your agents so they can provide the best help possible to your callers. For example, agent might receive pop-ups on their screen with recommendations on how to upsell the customer or legal topics to avoid.

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Zendesk

FEBRUARY 27, 2021

Create proposals, quotes, contracts and invoices from leads, companies, people or deals – plus, collect legally binding electronic signatures. Skylight embeds omnichannel interaction and routing capabilities directly into Zendesk to provide agents a single workspace for supporting customer interactions.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90