Zendesk

SEPTEMBER 5, 2023

Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. Discover the significance of delivering exceptional customer experiences , and learn how to leverage this approach to stay ahead in competitive markets.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Shep Hyken

JULY 8, 2022

Today we open the main customer service areas in anticipation of 2022. Omnichannel support is provided here. . Unlike multichannel support, omnichannel combines all channels, such as SMS, calls, social media, and email to serve a single customer without compromising the brand experience. It depends on the agent’s job.

Predictive Analytics 61

Predictive Analytics Customer Service Hospitality Hospitality 61

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Hodusoft

NOVEMBER 24, 2021

Furthermore, advanced predictive analytics can provide insights that can assist sales-based customer service providers in identifying the best sales and retention opportunities. These metrics are transformed into meaningful feedback that can help in decision-making by call centers using data analytics tools.

Artificial Intelligence 105

Artificial Intelligence Social Media CRM Omnichannel 105

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64