Comm100

AUGUST 21, 2018

Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Comm100

AUGUST 21, 2018

Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn: [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132