Remove Machine Learning Remove Mystery Shopping Remove Start-ups Remove Structured Data
article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?

article thumbnail

Addressing metrics gaps between bot-led and human-led service

Comm100

Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?