15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]
Lumoa
FEBRUARY 6, 2018
It’s not about software or a number – if you focus only on the NPS score you will never deliver the game-changing customer experience. Also, new tech solutions such as AI and machine learning have been getting a lot of attention. How to overcome those challenges? Recognise your business is about the customer and not you.
Let's personalize your content