SugarCRM

JANUARY 11, 2024

From shaping the buying experience to lifecycle marketing and digital experiences, Machine Learning and AI have entirely changed how marketing departments operate. Info generated by text, images, videos, and other types of data that usually don’t fit into regular databases can now be processed with the help of generative AI.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. In addition, cloud-based analytics engines and unstructured data processing will help decipher the insights hidden in the data.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85