Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Predictive analytics help with staffing and can track and record how things like product rollouts affect call volume. . Last year was no exception. .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

SugarCRM

APRIL 7, 2022

Now more than ever, companies need the power of data insights and predictive analytics to navigate the new normal. Sales is a full-contact sport—it typically requires internal resources to get from lead to revenue, and obviously, it requires customers, prospects, and sometimes partners. Let the Platform Do the Work.

Technology 52

Technology Technology Sales Predictive Analytics 52

Sprinklr

OCTOBER 20, 2021

Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Unique AI capabilities: does the technology have AI capabilities built for unstructured data, such as anomaly and trend detection, predictive analytics, and industry-specific AI models?

Social Media 85

Social Media Unstructured Data CXM Social Listening 85