Qualtrics

JANUARY 29, 2021

Through a chain of professions including sports marketing, inside sales, event management, and corporate learning and development, Aimee built a strong passion for monitoring, measuring, and creating better experiences. Aimee grew up a sports fan. From practitioner to advisor.

Sports 26

Sports Technology Technology Machine Learning 26

Qualtrics

NOVEMBER 20, 2019

Nike wanted to showcase its affiliation and support for women in sports, from its sponsorship of incredible athletes such as Serena Williams; to the Nike Pro Hijab and plus-sizing for athletic apparel. Nike understands one very important truth about both sports and fashion: it can feel intimidating. Nike’s Unlaced.

Sports 20

Sports Retail Machine Learning Start-ups 20

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Lumoa

OCTOBER 31, 2018

data security, gig economy, AI, machine learning).” Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before. And why not?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

MAY 20, 2020

Leaders who may have been slow to adopt automation technologies—such as Robotic Process Automation (RPA), artificial intelligence (AI), and machine learning (ML)—have begun leveraging them as a way to cut costs during economic turmoil, provider faster service to customers, and revamp their operations for distributed work.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Sprinklr

OCTOBER 20, 2021

Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Incorporate machine learning and AI to orchestrate customer interactions and provide superior customer experience. Three key differentiators to look for. Three key differentiators to look for.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Steven Van Belleghem

SEPTEMBER 15, 2020

I have written many pieces on how companies can respond to these voice gatekeepers and the evolution of marketing to machines, among which “ Three scenario’s for your brand in the future ”, if you would like to know more. One in which the customer is in fact completely taken out of the equation.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. Personalize the shopping experience: Utilize customer data, AI, and machine learning to offer personalized recommendations, promotions, and tailored experiences.

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom, Inc.

MARCH 29, 2022

We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros. Think about our friends, our family, our colleagues, people we play sport with, do hobbies with. And now we offer European data hosting. “We How often do you call them? Not very often.

Start-ups 118

Start-ups Innovation Sales NPS 118