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Mountain communities and digitization: towards technological innovation

Neosperience

At the crossroads between natural scenic attractions , the presence of sports facilities and walking routes, and the emotional resonance of material culture and traditions, mountain communities represent a popular destination for many Italians in both the winter and summer seasons.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

Leaders who may have been slow to adopt automation technologies—such as Robotic Process Automation (RPA), artificial intelligence (AI), and machine learning (ML)—have begun leveraging them as a way to cut costs during economic turmoil, provider faster service to customers, and revamp their operations for distributed work.

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‘The Offer You Can’t Refuse’ for the retail industry

Steven Van Belleghem

I have written many pieces on how companies can respond to these voice gatekeepers and the evolution of marketing to machines, among which “ Three scenario’s for your brand in the future ”, if you would like to know more. One in which the customer is in fact completely taken out of the equation.

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