Machine Learning, Text Analytics, Unstructured Data and VOC

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

PeopleMetrics

JULY 31, 2018

Enter text analytics. No matter how you are listening to customers (solicited, unsolicited, verified, observed), the data you will ultimately collect will be one of two types: structured or unstructured. The question then becomes this: how do we make sense out of these unstructured comments from customers?

Text Analytics

Text Analytics VOC Unstructured Data CEM

11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? Lexalytics.

Voice of the Customer

Voice of the Customer Sentiment Analysis VOC Close the Loop

Tech Customer Success

Lesson #4: Text Analytics Is More Than A VoC Feature; It's An Absolute Must-Have

11 best Voice of the Customer tools to listen to your customers effectively

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