Lumoa

JANUARY 15, 2024

Combined with Natural Language Processing (NLP) and Machine Learning (ML), it gives businesses even more options for interacting with clients and leads. Identifying Customer Touchpoints Your first step is to identify the various touchpoints where customers engage and interact with your brand.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Then, use metrics like churn rate, CSAT, and CVR to gauge which touchpoints are negatively impacting CX.

Customer Experience 83

Customer Experience ML Social Media CX 83

Lumoa

NOVEMBER 21, 2023

NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. It is a technique that uses Natural language processing (NLP) and machine learning (ML) to scour emotions, opinions, and perspectives. It can provide all the necessary ingredients for actionability.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

VOZIQ

NOVEMBER 14, 2023

Machine learning (ML) models take center stage here, predicting churn risk and identifying risk drivers on an individual customer level. This step not only fortifies the retention strategy but also empowers the human touchpoints within the organization to engage effectively with customers at risk.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. And generally, a negative score indicates poor performance because of more detractors. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JULY 15, 2022

It can help you create beautiful NPS, CES, CSAT, and all kinds of surveys at all the touchpoints across the customer journey. Equipped with advanced tools like AI, ML, etc. SurveySensum is one of the leading online survey tools and a perfect Typeform alternative available in the market today. Here’s why. Features: . Very expensive.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52