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Remove Mystery Shopping Remove Text Analytics Related Topics
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What is Voice of the Customer? 25 Experts Give Best Practices

Callminer

FEBRUARY 27, 2019

Mystery shopping provides third-party, unbiased feedback about how your teams are meeting the standards you currently have in place while customer surveys tell you where brand loyalty is gained or lost and how that relates to your standards.

Voice of the Customer 174
Voice of the Customer VOC Mystery Shopping Social Media 174
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