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Catch Fonolo at the ICMI Contact Center Demo & Conference

Fonolo

SEPTEMBER 6, 2017

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. What’s Inside: What is CSat, NPS, and CES. Whitepaper: The Contact Center Playbook for Improving Customer Satisfaction. Understanding Industry Benchmarks.

Contact Center 67
Contact Center NPS Customer Satisfaction Customer Feedback 67
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Catch Fonolo at the 19th Annual Customer Contact Week in Las Vegas

Fonolo

MAY 29, 2018

If you’re deeply invested in the customer service industry, you already know this one fact: June will be an exciting, educational month thanks to the 19 th Annual Customer Contact Week, held this year from June 18-22 at The Mirage Hotel in Las Vegas, Nevada. We’ll talk about: Is NPS Still Relevant? Should we Measure Handle Time?

Contact Center 52
Contact Center Social Media NPS Education 52
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