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Thank You. We Appreciate You: a case study in caring for employees

Customer Think

If you’re not in one of the 5 states where it operates (Washington, Idaho, Nevada, California, and Oregon), you may not be familiar with it and I’d like to introduce you. Early this morning I went to my favorite ‘big box’ supermarket, WinCo.

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Leading Contact Center Conferences and Events

Fonolo

Call Center and Customer Service Conferences CCW, June 19-22 Las Vegas, Nevada In 2023, Customer Contact Week celebrates 25 years of bringing together industry executives to share insights and ideas while building relationships. Visit Fonolo at Booth #275 and discover how easily Fonolo Call-Backs deploy on the Avaya platform!

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What is an MGA in Insurance?

Lightico

The following states require licensure: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota , Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York , North (..)

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Catch Fonolo at the ICMI Contact Center Demo & Conference

Fonolo

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada.

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We’re Back: Join Fonolo at the 20th Annual Customer Contact Week in Las Vegas

Fonolo

Fonolo is pleased to announce that we’ll be making our triumphant return to Customer Contact Week (CCW), held this year from June 24-28 th at The Mirage Hotel in Las Vegas, Nevada. Now in its 20 th (yes, 20 th !)

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5 Must-Attend Customer Service Conferences in 2019

Fonolo

Where: Las Vegas, Nevada. In 2018 the conference rebranded (it was formerly known as Call Center Week) in response to the further integration of customer support channels into customer service strategies across the industry. When: June 18-22, 2018. Follow CCW on Twitter here. . Share them in the comments below.

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Comm100 Wins Bronze Stevie® Award in 2019 Stevie Awards for Sales & Customer Service

Comm100

22 in Las Vegas, Nevada. We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb.

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