article thumbnail

Two Relentless Customer Service Role Models and Incredible 2023 Financial Results

Service Quality Institute

This is an insurance company based in New Hampshire, Maine and Vermont. Market share is 62% in Maine, 61% in Vermont, and 56% in New Hampshire. Northeast Delta Dental is a non-profit. Then discovered our New England customers love having live support till 8. That is 34 years.

article thumbnail

Northeast Delta Dental: A Relentless Customer Driven Role Model

Service Quality Institute

This is an insurance company based in New Hampshire, Maine and Vermont (Every 4 years, anyone running for U.S. Market share is 60% in Maine and Vermont and 55% in New Hampshire. Northeast Delta Dental is a non-profit. Then discovered our New England customers love having live support till 8.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

A Relentless Model Starting 1995 -2020 Using a Service Guarantee

Service Quality Institute

Market Share in New Hampshire is 70%, 60% in Vermont, and 50% in Maine. Northeast Delta Dental is a non-profit. In 1995 when he became CEO of Northeast Delta Dental Tom again implemented the Service Guarantee. Tom is Relentless. Now focusing on the Guarantee of Service Excellence for 21 years. 2020 Statistics.

article thumbnail

Entrepreneur and Futurist Charlene Li: ‘Don’t let amazing current customers blind you to future customers’

Qualtrics

In 2019, Elon Musk promised we’d get it from Tesla in 2020, but a non-FSD beta version is all that has been released so far. These beautiful, profitable current customers are the ones that keep you from being able to see your future customers.” It is Southern New Hampshire University. Early reflections.