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Two Relentless Customer Service Role Models and Incredible 2023 Financial Results

Service Quality Institute

FEBRUARY 14, 2024

Obsessing over the customer experience pays off. I have never understood why more organizations do not copy Amazon’s obsession with customer service. During COVID Amazon never let up on its focus on the customer. It is one of the few firms that used technology to reduce friction and improve the customer experience.

Customer Service 52
Customer Service Gambling Non-Profits Start-ups 52
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Entrepreneur and Futurist Charlene Li: ‘Don’t let amazing current customers blind you to future customers’

Qualtrics

APRIL 7, 2021

In 2019, Elon Musk promised we’d get it from Tesla in 2020, but a non-FSD beta version is all that has been released so far. The one thing that you have going against you is your current set of customers because they blind you from the future. It is Southern New Hampshire University. Early reflections.

Non-Profits 26
Non-Profits Education Innovation Customer Experience 26
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