NPS, Social Listening, Social Media and Unstructured Data

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media

Social Media Unstructured Data CXM Social Listening

4 Marketing Strategies to expand your CX Strategy

SurveySensum

JUNE 13, 2021

Tune into social listening. Harness data analytics. Let’s take the example of NPS surveys. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening. Social media is the new front page of the internet.

Social Listening

Social Listening CX Unstructured Data Social Media

Tech Customer Success

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

4 Marketing Strategies to expand your CX Strategy

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