Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SurveySensum

JUNE 13, 2021

Tune into social listening. Let’s take the example of NPS surveys. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening. Social media is the new front page of the internet. Provide real-time customer support.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Word of Mouth and Social Cues It’s the hardest to measure but word of mouth is an incredibly important factor in how customers perceive your brand — especially if you have a small business.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Aquire

OCTOBER 5, 2021

Posting on social media about a positive or negative experience. Social media. Good communication takes many forms, but on mediums like live chat, email, social media, or messaging, the more concise the better. Calling support (many companies have digitized their call centers). Video chat. Knowledge base.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

AUGUST 2, 2021

Train your team Take advantage of live chat Pay attention to self-service Gather feedback Listen to social media Use your analytics Make proactiveness a habit. Usually, you’ll get to send CSAT or NPS surv eys. Listen to social media. Social media is also a great customer service tool.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98