NPS, Social Listening and Unstructured Data

4 Marketing Strategies to expand your CX Strategy

SurveySensum

JUNE 13, 2021

Tune into social listening. Harness data analytics. Let’s take the example of NPS surveys. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening. Social media is the new front page of the internet. Source: [link].

Social Listening

Social Listening CX Unstructured Data Social Media

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media

Social Media Unstructured Data CXM Social Listening

Tech Customer Success

4 Marketing Strategies to expand your CX Strategy

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

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