Ameyo Callversations

APRIL 21, 2022

Brands should focus on their CSATs and NPS scores and use Tech wherever necessary to improve these metrics. The current breed of databases and storage devices will fall short of these capabilities, and contact centers will need modern data analysis tools to transform the unstructured data and gather meaningful insights.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

InteractionMetrics

APRIL 24, 2015

A serious approach to customer feedback uses comments analysis to rigorously quantify this unstructured data. Customer comments are a window into how your customers feel, which is critical because customers’ feelings shape future behaviors such as promoting you or leaving you for a competitor. we can make your survey smarter.

Unstructured Data 45

Unstructured Data Customer Feedback Start-ups Customer Satisfaction 45

Intercom

APRIL 20, 2023

You’re in a budget meeting with the rest of the C-suite, prioritizing strategies for the year ahead, and you present a project you believe will significantly improve customer experience across the customer journey – maybe even improve CSAT or NPS by a couple of points. One says, ‘We can improve NPS by 10 points.’

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Qualtrics

FEBRUARY 10, 2020

Similarly, our new integration with Adobe Launch makes it easy to launch feedback requests across your entire digital ecosystem, and see the data in real-time alongside all your customer data. Understand - understand the hidden meaning in your data and get to insights faster. Voice, analyzed. XMI Customer Ratings - Overall.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Confirmit

APRIL 29, 2019

Try using unstructured data to capture feedback without having to ask for it at every touchpoint. She has built relationships throughout the organization by listening to their needs and then helping them solve their problems with the data she has from her various listening posts.

CX 40

CX Unstructured Data VOC NPS 40

InteractionMetrics

JUNE 17, 2015

Net Promoter Score (NPS) is a commonly used customer feedback metric that’s based on the question “how likely are you recommend us to a friend or colleague?” We’ve written a lot about NPS, including an overview and some critical concerns. NPS is based on one question on a 0-10 scale. Here are the pros: It’s easy to calculate.

Customer Satisfaction 53

Customer Satisfaction Net Promoter Score NPS Touchpoint 53

Confirmit

MAY 29, 2018

Evaluate the impact of these improvements on your customer metrics, like NPS®, as well as your business KPI’s, like revenue, costs and churn. Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Fonolo

NOVEMBER 17, 2020

Customer service leaders tend to use a combination of KPIs to track performance, with NPS (Net Promoter Score) and CSat (Customer Satisfaction) being the most common. With that in mind, Data Scientists have become more desirable since it’s the management and use of all this data that will be the key differentiator.

Contact Center 176

Contact Center CX Social Media Omnichannel 176