Handling Dead-Air Space On a Customer Service Call
Myra Golden Media
MARCH 15, 2018
He knew I lived in Oklahoma, based on details in my account, and he said…, “Oklahoma! Like this: “Technology, is supposed to make our lives easier, but, sometimes it’s so frustratingly slow.”. This may take me a few minutes.”. Make small talk. Are you a Sooner fan, by chance?” Try Making light of the situation.
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