Shep Hyken

JANUARY 31, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Ways to Build Trusting Relationships with Your Customers by Atlanta Small Business Network. by Sam Bradley. by Sam Bradley.

Customer Service 57

Customer Service Contact Center Artificial Intelligence Customer Loyalty 57

Fonolo

NOVEMBER 17, 2020

Increasing Empathy. The one word that came up time and time again in our research was ’empathy.’ Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. Bill Quiseng CX Expert, Speaker & Consultant.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178