Zendesk

JANUARY 18, 2022

As many companies hold on deploying new initiatives until the outlook is more clear, they are eyeing where current investments can be made: such as in customer experience. And they expect a seamless experience at every touchpoint: 73 percent of consumers want to be able to start on one channel and pick up on another without starting over.

Customer Service 98

Customer Service Outlook Business Growth Customer Loyalty 98

SurveySensum

NOVEMBER 23, 2023

Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. It allows you to measure NPS at any customer touchpoint via any platform or channel like SMS or email. SurveySparrow SurveySparrow is an omnichannel customer experience management tool.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., Best Feature Medallia offers versatile feedback collection mechanisms , including surveys and feedback forms, enabling businesses to capture insights across various touchpoints.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Zendesk

MARCH 21, 2022

The word opportunity can have a positive or negative connotation, depending on your outlook. Opportunities move slowly through the funnel, often with large gaps between touchpoints. Omnichannel communications so you can reach leads on their preferred channels and gather all interactions in one place.

Sales 98

Sales Data Entry CRM Start-ups 98

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52