Zendesk

JANUARY 23, 2024

Businesses can use effective scheduling processes to provide agents with a predictable outlook of their schedule that’s mindful of hours, days off, and general work-life balance. Improving EX is an important step in developing a productive and engaged workforce, and one way to do that is with proper agent scheduling.

Outlook 52

Outlook Construction Social Media AI 52

SurveySensum

MARCH 15, 2024

Seamless integrations This tool has direct and seamless integrations with different tools like Outlook and Slack. Best Features: It measures NPS at every touchpoint with multiple channels – SMS, email, website, Android tablets, and smartphones. This helps the user get a detailed report on the issues that can emerge.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Lumoa

AUGUST 5, 2022

The outlook has darkened significantly since April [of 2022],” said Pierre-Olivier Gourinchas, the Economic Counselor and Director of Research at the International Monetary Fund. Lumoa allows for a powerful feedback drill down, even if there’s data flowing from multiple touchpoints and in various formats.

Retail 83

Retail VOC Customer Feedback NPS 83

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., Best Feature Medallia offers versatile feedback collection mechanisms , including surveys and feedback forms, enabling businesses to capture insights across various touchpoints.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

APRIL 5, 2022

Organizations that are very particular about understanding their customers’ journey at multiple touchpoints and wish to deliver an end-to-end customer experience end up looking for the best alternative to SurveyMonkey. . You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

NOVEMBER 23, 2023

Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. It allows you to measure NPS at any customer touchpoint via any platform or channel like SMS or email. This ensures smooth workflow management. Pros Easy-to-use interface Automated workflows improve speed and reduce errors.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. What to Use Churn Rate for? Your churn rate reflects the value of the service and features that you’re offering. A bad experience diminishes your brand value and hurts both retention and revenue.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Social Media 26

Intercom

FEBRUARY 15, 2023

happen at every touchpoint of a customer’s journey: from how easy it is to navigate your website, to how much they enjoy using your product, to how quickly they can get in touch with customer service to resolve an issue, it all contributes to a customer’s impression of you. Moments that grow customer satisfaction can (and should!)

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

Qualtrics

FEBRUARY 16, 2021

World events and the pandemic have created a mixed outlook for 2021. This shares insights from each touchpoint and ensures that information gained is shared with relevant stakeholders. Ask yourself where journey gaps are along the touchpoints and see how employees can provide a greater service. Take action on your insights.

Hospitality 49

Hospitality Hospitality Net Promoter Score Start-ups 49

Qualtrics

MARCH 22, 2021

Likewise, DEI experience gaps are systemic, which means organizations must track these metrics at multiple touchpoints in the employee journey. Add to that the fears over COVID-19 and the outlook for global economies, it's clear that we are growing in awareness of how employees are deeply affected by issues outside of the workplace.

Technology 29

Technology Technology Outlook Start-ups 29

Intercom, Inc.

DECEMBER 10, 2020

Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. If a company has lots of small customers, then managing those touchpoints can become challenging as you scale. It just isn’t possible to have humans at every step of the journey.

B2B 223

B2B Outlook Sales Touchpoint 223

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

DMG Consulting

NOVEMBER 1, 2022

To achieve this essential corporate objective, they require a company-wide KM solution that enables them to provide consistent answers and information in all channels and touchpoints. Market Outlook . The outlook for the KM market has never been brighter.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Kerry Bodine

JANUARY 23, 2017

McKinsey & Company backs me up on this: In March 2016, it reported that “journey performance is significantly more strongly linked to economic outcomes than are touchpoints alone.” What new touchpoints need to be developed to realize this vision? Which current touchpoints need to go away? Make the business case.

Outlook 76

Outlook Touchpoint Start-ups Voice of the Customer 76

Zendesk

MARCH 21, 2022

The word opportunity can have a positive or negative connotation, depending on your outlook. Opportunities move slowly through the funnel, often with large gaps between touchpoints. In the world of sales, nothing’s a done deal unless there’s a signature on the dotted line. Until then, every deal is just an opportunity.

Sales 98

Sales Data Entry CRM Start-ups 98

ClientSuccess

MAY 15, 2019

Paul has a great outlook on this space and is someone who I look to learn from as often as I can, whether it’s hearing him speak or networking in-person when possible. Other CSM from the Trenches Posts : Cole Sanders, ClientSuccess – How Valued Engagement Touchpoints Help Build a Proactive Customer Success Strategy.

Engineering 45

Engineering Outlook Start-ups Touchpoint 45

Totango

OCTOBER 15, 2020

A customer data platform (CDP) is software that collects and synthesizes data from various touchpoints into a holistic view of each customer. It is clear that companies need to take every opportunity they can to maintain customer loyalty, and today’s technology makes it easier to do so. .

Compliance 63

Compliance Net Promoter Score Outlook Legal 63