Customers That Stick

OCTOBER 30, 2014

I’ve been a paper boy, a janitor, a paint factory worker, a waiter, a bar manager, a bicycle mechanic, a track and field coach, a personal trainer, a librarian and now a program coordinator for the city of Sherwood, Oregon. book, movie, sporting event, relationship, travel). False Dichotomy. Paper < Plastic. Everybody wins.

Customer Experience 115

Customer Experience Sports Construction Social Media 115

Customer Service Life

MARCH 6, 2019

I’ve completely caught the fly fishing bug — an unavoidable consequence given the abundance of fishable water here in Oregon. I wanted to tell them about how I had then driven to Walmart to see if the folks in the sporting goods department knew of a solution. This article was originally published on the FCR blog on February 7, 2019.

Contact Center 92

Contact Center Sports Customer Service Start-ups 92

PeopleMetrics

OCTOBER 31, 2014

The brand is a collective impression of what that swoosh represents: sports, fitness, sleek design, high performance, and the like. The circumstances of Nike’s climb to global recognition—the University of Oregon, Bill Bowerman, the Michael Jordan mythos—are unique and impossible to replicate. The Difference Between You and Nike.

Customer Experience 103

Customer Experience Voice of the Customer Sports Social Media 103

InteractionMetrics

JUNE 6, 2023

Paul Slovic, a professor of psychology at the University of Oregon, points out the vast difference between news coverage of the death of Natalee Holloway in 2004 and the Darfur genocide that was occurring at the same time. ” Even when the “tribe” is something as innocuous as a sports team, the bias within empathy is evident.

Customer Service 52

Customer Service Sports Customer Experience Innovation 52