Remove resources ebooks-and-apps outsourcing
article thumbnail

Choosing My Solution: A Customer Engagement Software Checklist

Comm100

Judging Resources and Support Availability. Judging Resources and Support Availability. Will the vendor take care of service engagements, or will your team have to contract an outsourced third-party? Will the vendor provide onboarding with the proper structure, training, and resources that your team needs to succeed?

article thumbnail

2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

As each year comes to a close, thought leaders and customer experience experts rush to offer insight on how these changes will manifest themselves in the coming months – and whether nor not they’ll leave a lasting impact on the industry. A Friction-less Experience Will Be Mandatory. Recommended for you: Is Your Contact Center Ready for the New Year?