Lumoa

FEBRUARY 9, 2023

Now personalization is expected not only for retail businesses, but across all industries, both B2B and B2C. Social Media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. Consumers are asking for personalized experiences.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C. social media You might be wondering why social media is on the list.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C. social media You might be wondering why social media is on the list.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64