SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . With automated survey technologies, Qualtrics comes with 100+ customizable questions. You can integrate the VoC with legacy applications or systems to distribute real-time data.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

JUNE 26, 2023

For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign. Nike, another well-known retail brand, achieved higher annual revenue by investing in multiple channels. Building an omnichannel experience helps you access customer data from all your touchpoints.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64