Sentiment Analysis, Social Listening, Text Analytics and Touchpoint

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis

Sentiment Analysis Compliance AI Social Media

Maximizing the ROI of Video Marketing with Customer Feedback

SurveySensum

SEPTEMBER 25, 2023

Many companies are now leveraging social listening to track keywords and brand mentions. According to a survey conducted by Meltwater , more than 61% of businesses are already employing social listening, and 80% planning to use it in the near future 3.

Customer Feedback

Customer Feedback Social Media Sentiment Analysis Text Analytics

Tech Customer Success

Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Maximizing the ROI of Video Marketing with Customer Feedback

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