Fonolo

JULY 5, 2023

In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. These are typically generational trends caused by new technology or information about a product. And things like sponsoring sporting events form associations in consumers’ minds.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Aquire

DECEMBER 21, 2021

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). Resolve to check out these technologies and determine how they can help you create more engaging customer experiences. For example, do you practice social listening? Upskilling : Learn something new.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85