SurveySensum

JUNE 13, 2021

Tune into Social Listening. Social media is the new front page of the internet. This is why it is necessary to tune into social listening. . In fact, social listening gives you a quick look at customers who have given negative reviews on your official handles.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

CX Journey

MAY 20, 2015

Data come in all different shapes and sizes: structured, unstructured, solicited, unsolicited…oh my! A lot is written about survey data and analyzing structured quantitative data, but let’s take a look at unstructured data. What is unstructured data ?

Unstructured Data 64

Unstructured Data Text Analytics Social Media Customer Feedback 64

Lumoa

APRIL 18, 2023

But they’re only one small piece of the customer experience data puzzle. CX Survey Sample Your customers and prospects are constantly giving you data: Social media posts, sales calls , product usage patterns, emails, support tickets, product review pages, and so on. Thankfully, these days are behind us!

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Text Analytics for Robotic process automation.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52