support features remote-helpdesk-software 
Hodusoft
MAY 10, 2024
Virtual call and contact centers have become the new norm in the present time instead of being an optional feature for businesses seeking flexibility in their operations. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. What Are Virtual Call Centers and Contact Centers?
Hodusoft
JULY 19, 2023
In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. Choosing the right inbound call center software can help businesses in improving customer satisfaction, reducing wait times, and increasing operational efficiency.
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Fonolo
APRIL 6, 2020
Whether it’s on social media, chatbot or other AI technology features, it’s important to know what your customers want and use tools that will help you increase your ROI. To manage customers and staff communications, the key is to use cloud-based software or apps. The Best Apps for Virtual Contact Center Teams.
Hodusoft
JANUARY 1, 2023
What is Call Center Software? Types, Benefits, Features and more. This is where call center software allows businesses to provide quick, effective, and trustworthy customer service as well as manage multiple customer communication channels such as phone, SMS, instant messaging, live chat, email, and social media.
Zendesk
MARCH 7, 2022
It’s not practical to suggest that a small support team should be present in the metaverse when nobody has clarified what the metaverse is. Since 2020, support requests over messaging channels like WhatsApp and Instagram have spiked. In Zendesk, administrators can have bots surface helpdesk articles, aiding customers in self-service.
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