CX Journey

MARCH 21, 2018

After all, none of that work or technology is free! CX Initiatives There are various initiatives along your journey that you'll want to be sure to factor into your budget, including: Survey design and associated costs (not technology): these might be allocated under 3. Here's what I've come up with, so far.

CX 108

CX VOE Customer Journey Map Text Analytics 108

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. What are the two main modules of Confirmit Genius?

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Confirmit

DECEMBER 21, 2016

I saw first-hand the evolution from traditional research methods to online technologies and services. I went from working in a Market Research company to spending six years in a software startup that provided technology for online qualitative research. There are never any two programs that are alike, and that keeps it interesting.

VOE 53

VOE Text Analytics VOC Voice of the Employee 53

Confirmit

MARCH 13, 2018

If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. But you knew that! Can I enter multiple categories?

VOE 40

VOE Voice of the Employee Text Analytics NPS 40

Callminer

JULY 15, 2019

On day 2, we have artificial intelligence and related technology taking center stage. Join Vice President of AI Rick Britt and Data Scientist Kirsten Stallings as they dispel the myth that out-of-the-box text analytics works the same on speech data. Leveraging Machine Learning in Conversational Analytics.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28