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Ten Aptitudes of a Successful Customer Leader

Customer Bliss

A successful Chief Customer Officer/Customer Leader can: Bring folks together who don’t normally work together. Establish clarity out of the complexity that surrounds who does what on projects for “customers.”. Consider their success as enabling the operating areas to focus and change. Revenue = Attention.

CX 86
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Hire People Who Will Make Your Company Unforgettable: A Case Study

Customer Bliss

They take the time to make the interview go beyond questions on just aptitude and skill; they get to know the human behind the resumé. They learn about the person whose actions will define who they are as people to customers, partners and the marketplace. Pal’s Sudden Service Decided They Would Screen and Hire for Character.

Start-ups 103