trust-the-front-line-to-extend-grace-and-honor-your-customers 
Customer Bliss
MAY 7, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Would you turn down your mom’s warranty claim three days out of warranty?
Taylor Reach Group
JANUARY 15, 2020
But what is the customer experience in this scenario? Customers are quoted policies without explanations; they are forced into the mold with every other customer, no exceptions allowed. Customers are quoted policies without explanations; they are forced into the mold with every other customer, no exceptions allowed.
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