workforce-management-according-to-jeremys 
Customer Service Life
APRIL 16, 2018
I’m quite fond of the names of a couple members of our Workforce Management Team at FCR — Jeremy Grogan and Jeremy Conway. In fact, I often get copied on emails requesting a detailed schedule analysis or staffing projection, and after a momentary panic attack, realize one of the other Jeremys was the intended recipient.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Jeremy Kilpatrick.
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Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Jeremy Kilpatrick.
Fonolo
JANUARY 30, 2019
Avaya IX Digital Contact Center: Voice, omni-channel, desktop, and workforce engagement. Avaya IX Mobility: Call deflection to a digital channel and identity management. According to the newly appointed “President of Cloud Business”, Gaurav Passi , Avaya has 3.5 We will circle back to some of the specific topics in later posts.
Fonolo
SEPTEMBER 17, 2019
The series was inspired by series co-creators Jeremy Lloyd’s and David Croft’s experience working in department stores like Simpsons of Piccadilly and Rossiters of Paignton in the ’50s and ’60s. Yes, I’m free,” they usually respond, then rushing to the customer’s aid. Are you free?” And where can they improve?
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